Arty Farty Design

Terms and Conditions

Please read these terms carefully and print and keep a copy of them for your reference.

This website is owned and operated by Carole Molendo trading as Arty Farty Design at Unit E4, Castle Vale Enterprise Park, Park Lane, Castle Vale, Birmingham, B35 6LJ.

If you need to contact us please use any of the following email addresses:-

Sales enquiries  - sales@artyfartydesign.co.uk

Accounts            - accounts@artyfartydesign.co.uk

Other enquiries  - info@artyfartydesign.co.uk

Telephone          - 0121 749 3604

Fax                    - 0121 749 2747 

You can order from us in any of the following ways

on-line

by post

by telephone

by fax (Schools & Education Institutions Only)

We aim to despatch all goods (except those paid for by cheque) within 24 hours of receipt of order. Most orders will be despatched on the same day for orders received before 4pm.  Orders received at the weekend will be despatched the next working day. Standard delivery is by 2nd Class Post. Please note this is not a guaranteed next day service, allow up to 10 working days for delivery.  Goods paid for by cheque will not be despatched until the cheque has cleared (minimum 3 days).

If goods cannot be shipped within a reasonable time we will contact you to advise you of this and, if there is to be a delay, ask if you wish to continue with the transaction. 

If you do not receive your goods within ten working days you should contact us. Over 40% of lost parcels are often just waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund. If you do not notify us within 21 days of ordering that your goods have not been received, we cannot offer a refund or replacement. 

We take no responsibility for the non-receipt or loss of goods when delivered with special instructions to Royal Mail at the time of ordering, e.g.: "if not in leave in the bin". Any deliveries that have not been received and include such instructions will not be subject to refund or replacement.

Please ensure you enter a complete delivery address, i.e. the address must include the house or unit number, street name, town or city, county and FULL postcode - Any deliveries that have not been received and do not contain a complete address will not be subject to refund or replacement.

We reserve the right to cancel orders if we have insufficient stock to deliver the goods you have ordered; or we do not deliver to your area or country; or if one or more of the goods you ordered was listed with incorrect information including without limit price, and/or description for whatever reason; or if we have reason to believe that you will not comply with these Conditions of Use.

If you choose to pay via Credit / Debit Card, your payment card will be debited as soon as you press the "Place Order" button on the secure order confirmation page.

If you receive a faulty or damaged product and notify us within 10 days of receipt of goods, we will reimburse reasonable return postal costs. The return postal costs of faulty items returned outside of our 10 day return policy are paid by the customer.

UK Delivery charges are as follows:-

You can pay by PayPal, MasterCard, Visa credit cards, as well as Switch / Maestro, Solo and Delta debit cards. You may also pay by cheque.

Order and credit card details are protected by SSL version 3, 128bit encryption. 

We make every effort to deliver all items within the stated time. In the case of late delivery please contact us by phone or e-mail.

If your goods were damaged in transit, we ask that you report it to us within 3 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it is best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging with all accessories and documentation. You are entitled to either a full refund or replacement goods.

Under the Consumer Protection (Distance Selling) Regulations 2000 (DSR's), if you change your mind and you are a private customer (not applicable to business customers), you have 7 working days in which to contact us to cancel your order and receive a full refund. You must take reasonable care of the goods until they are returned to us. This refund policy is subject to the following conditions:-

The Goods must be returned to us within 7 days of receipt

You must take reasonable care of the goods until they have been returned to us.

IMPORTANT: Please send any returned items by a "recorded" delivery method, such as Royal Mail recorded post, Royal Mail special delivery or by a courier for larger items. 

If you wish to return goods after 10 days of receipt, because you have ordered the incorrect items or you have changed your mind you may still do so and have the value of the returned items transferred towards replacement goods.

Please note that we will accept goods back under these conditions up to a maximum of one calendar month from date of ordering.

Please contact us to arrange for the return of goods.

Data Protection: We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.

Copyright information: UK copyright laws protect all content on this site. No part of the site may be copied, reproduced, distributed, redistributed, modified,displayed or performed without prior written consent by us. This site is provided as a shopping resource by us. 

The site is provided on an "as is" basis. We make no express or implied warranties of any kind relating to the provision of information or service on or by this site. We will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it. 

We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time

These terms and conditions do not affect your statutory rights. 

COMPLAINTS: - To register a complaint, please contact us using any of the methods listed on the 'Contact Us' page. Please give details of your complaint including any relevant information such as dates, times etc. We endeavour to respond to all complaints within five working days. Every effort will be made to resolve complaints within as short a time as possible. Actual time will depend on nature of complaint and co-operation of third party, if applicable. You will be kept informed of progress throughout the process. Most complaints are resolved within 14 days. 

These terms and conditions were modified in February 2012